The terms on which LorryLink is provided.
Version 2026-08-15 · Effective 15 August 2026
These terms form a binding agreement between you and LorryLink. By creating an account or using the platform you accept them. If you do not accept them, do not use LorryLink.
LorryLink is a marketplace. We introduce businesses that need goods moved to operators who can move them.
We are not a carrier, a freight forwarder, or a broker acting on your behalf. Specifically:
Every reference in these terms to what we do or do not do is to be read in light of this section.
You must be a business, or acting on behalf of one, and at least 18 years old. You warrant that you have authority to bind the business you are acting for.
You are responsible for keeping your login secure and for everything done under your account, whether or not you authorised it. Do not share logins between staff. Tell us immediately if you believe an account has been compromised.
The information you give us must be true, accurate and current, and you must keep it that way. We may verify your details and may suspend an account where information appears false.
Operators may invite drivers. If you invite a driver you confirm you are entitled to provide their details and that you have told them you are doing so.
If you quote on or accept work through LorryLink, you warrant that you:
You must not accept a job using a vehicle whose certification has lapsed. These warranties are given afresh each time you submit a quote or accept a job.
Compliance details shown on the platform are entered by operators themselves. LorryLink tracks the dates you enter and warns you before they expire. We do not independently verify documents against NZ Transport Agency records or with insurers, and we do not warrant that any operator's certification is current, accurate or complete.
Hirers must carry out their own checks appropriate to the value and risk of the work. "Verified" on LorryLink means an account has been checked for identity and completeness. It does not mean a regulator has confirmed the operator's status, and it is not a recommendation, endorsement or guarantee by us.
Expiry warnings are a convenience, not a compliance system. Responsibility for operating lawfully rests with the operator at all times, whether or not a warning was shown, delivered or received.
When you post a job you must describe accurately what is being moved, its weight and dimensions, and any access constraints or hazards at either end. Inaccurate job details are the most common cause of disputes and additional charges, and any resulting cost is a matter between you and the operator.
You warrant that you are entitled to arrange carriage of the goods, and that the goods are lawful. You must not use LorryLink to move goods you are not lawfully entitled to move. Dangerous goods must be declared and may only be moved by an operator qualified to carry them.
You are responsible for the safety of any site you ask an operator to attend, and for telling the operator about hazards there.
Drivers use LorryLink under an invitation from an operator. A driver account gives access to job sheets, pre-start checks and proof-of-delivery capture for jobs that operator assigns.
The relationship between a driver and their operator — employment, engagement, pay, supervision — is entirely between them. We are not a party to it and take no responsibility for it. An operator may withdraw a driver's access at any time.
Drivers must not use another person's account or record a proof of delivery for a job they did not perform.
Vendors may pay a listing fee to appear on LorryLink as a supplier to the industry.
A quote submitted through LorryLink is an offer from the operator to the hirer. When a hirer accepts it, a contract is formed between those two parties only, on whatever terms they agree.
We are not a party to that contract, we do not guarantee that either party will perform it, and we have no obligation to enforce it. Whether to quote, and whether to accept a quote, is entirely each party's own commercial decision.
Payment for transport work is arranged directly between hirer and operator. LorryLink never holds, transmits, escrows or releases money for a job. Any figure entered as a quote is a record for the parties' convenience, not an instruction to us and not a sum we hold.
If anyone asks you to send money through LorryLink, or claims LorryLink holds funds in escrow, that is a scam — report it to us.
Non-payment, late payment or underpayment between users is a matter between those users. We have no obligation to recover money for you and take no responsibility for any loss arising from another user's failure to pay.
Hirers and drivers use LorryLink free of charge. We may introduce fees for other features in future, on notice, but posting a job will remain free.
You must not:
We may investigate suspected breaches and may report unlawful conduct to the appropriate authorities.
You keep ownership of what you upload. You grant us a non-exclusive, royalty-free licence to host, store, reproduce and display it to the extent needed to operate the platform for its intended purpose — showing a truck photograph on a listing, or a proof-of-delivery photograph to the hirer for that job.
You warrant that you have the right to upload what you upload, that it does not infringe anyone's rights, and that it is not unlawful. We may remove content that breaches these terms.
Where you give us feedback or suggestions about the platform, we may use them without obligation or payment to you.
The LorryLink platform, its software, design, database structure, branding and content (other than user content) are owned by us or our licensors and are protected by law. These terms grant you a limited, revocable, non-transferable right to use the platform for its intended purpose while your account is active. They grant you no other rights in it.
We aim to keep LorryLink running but we do not guarantee uninterrupted or error-free service. We may suspend access for maintenance, and may change, add or withdraw features at any time.
We are not liable for any loss arising from the platform being unavailable, slow, or a feature being changed or removed.
To the extent permitted by law, the platform is provided "as is" and "as available", and we exclude all warranties, conditions, representations and terms that are not expressly set out in these terms, whether implied by statute, common law or otherwise.
Without limiting that, we do not warrant that:
Because we are not a party to the transport contract, claims arising from the carriage of goods — loss, damage, delay, non-delivery, contamination, misdelivery — are between the hirer and the operator. LorryLink is not liable for them.
We are not liable for the acts or omissions of any user, for the accuracy of information users provide, for whether an operator holds the certification they claim to hold, or for any dealing between users that began on the platform.
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of contract, loss of goodwill, loss of data, or business interruption, however caused.
To the extent permitted by law, our total aggregate liability to you for all claims in any 12-month period is limited to the greater of the fees you paid us in that period, or NZ$100.
Business use — Consumer Guarantees Act. Where you acquire or use LorryLink for the purposes of a business, the Consumer Guarantees Act 1993 does not apply, and the parties agree that it is fair and reasonable to contract out of it under section 43(2). You also agree that sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, and that it is fair and reasonable to be bound by this provision under section 5D of that Act.
Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud.
Each provision of this section operates separately. If any part is held unenforceable, the remaining parts continue to apply.
You indemnify us against all claims, losses, damages, costs and expenses (including reasonable legal costs) that we suffer or incur arising out of or in connection with:
This indemnity survives termination of your account.
You can close your account at any time. We may suspend or terminate an account, immediately and without refund, where you:
We may also discontinue the platform entirely on 30 days' notice, in which case we will refund any subscription period paid for but not used.
Closed accounts are deactivated. Job, quote and compliance records are retained as described in our privacy policy. Sections 9, 12, 13, 15, 16, 17, 19, 22 and 23 survive termination.
Disputes about a job are between the hirer and the operator. We may provide records we hold about a job on request from either party, but we do not arbitrate, adjudicate, mediate or enforce outcomes, and we are under no obligation to become involved.
You release us from all claims, demands and damages arising out of any dispute between you and another user.
We are not liable for any failure or delay in providing the platform caused by something outside our reasonable control, including infrastructure or network failure, failure of a third-party service provider, power outage, natural disaster, epidemic, industrial action, act of government, war or civil unrest.
We may update these terms. Material changes will be notified to account holders at least 14 days before they take effect, except price changes, which get at least 30 days' notice under section 10. Continuing to use LorryLink after the effective date means you accept the updated terms.
Previous versions are retained and available on request. The version number and effective date at the top of this page always show the current version.
These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction over any dispute arising out of them or the platform.
Questions about these terms can be sent to support@lorrylink.co.nz or through our contact page. For anything about personal information, see our privacy policy.